Privacy Policy
Last Updated: 27 February 2026
Welcome to Hybit ("we," "our," or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our website [www.hybit.co.uk] (the "Site") and our AI-powered phone answering services (collectively, the "Services").
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, and other details you provide when you contact us, sign up, or use our Services.
Call Data: When using our Services, we collect and process phone call audio, transcripts, caller information, and call metadata to provide AI-powered phone answering capabilities.
Usage Data: Browser type, IP address, device information, pages visited, and actions taken on our Site.
Cookies & Tracking: We use cookies and similar technologies to improve user experience and analyze site performance.
2. How We Use Your Information
We use collected data to:
Provide, operate, and maintain our AI phone answering Services
Process and transcribe phone calls on behalf of our clients
Improve and personalise your experience
Communicate updates, offers, and support
Analyse service performance and generate insights
Ensure security and prevent fraudulent activity
Comply with legal requirements
3. How We Share Your Information
We do not sell your personal information.
We may share limited data with:
Service Providers: Third-party vendors (such as AI/ML providers, analytics, hosting, and telecommunications services) who assist in operating our Services.
Client Organisations: If you are calling a business that uses Hybit, your call data may be shared with that organisation as part of our service delivery.
Legal Requirements: If required by law, regulation, or legal process.
4. Call Recording and Transcription
Hybit's Services involve recording and transcribing phone calls to provide AI-powered answering capabilities. By using our Services or calling a number serviced by Hybit:
Calls maybe be recorded and transcribed
Call data is stored securely and used solely for service delivery
Recordings are retained according to our data retention policies
You may request deletion of your call data by contacting us
5. Cookies and Tracking
We use cookies to enhance functionality and analyse usage. You may disable cookies in your browser, but some features of the Site may not function properly.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and secure storage. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute safety.
7. Your Rights
Depending on your location, you may have rights to:
Access, update, or delete your personal data
Request a copy of call recordings or transcripts associated with your phone number
Opt-out of marketing communications
Request a copy of the data we store about you
Object to certain types of data processing
8. Data Retention
We retain personal information and call data for as long as necessary to provide our Services and comply with legal obligations. Call recordings and transcripts are typically retained for [specify period, e.g., 90 days] unless otherwise requested by our clients.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
📧 Email: Info@hybit.co.uk
🌐 Website: www.hybit.co.uk
